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Topics started by rudy.lacchin

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rudy.lacchinContributor
posted in Archives - Freshdesk

Supervisor rule to add text to ticket

Hi FreshDeskies - I'm a new user, so please be nice to me!  *:)I've created a Supervisor rule to detect tickets with a status of "Waiting for Customer" where there's been no interaction for 72 hours.  The actions are to close the call and send an email to the customer.  That all works perfectly.What I'd also like to do is add something to the ticket itself to explain why it's been closed, as the outgoing email to the customer doesn't appear to be added to the ticket.  An "Add Note" action would be idel but it's not an option.  I can use "Add Tag" but this isn't ideal.Any suggestions as to how I can add some text to the ticket?Thanks in advance,Rudy LacchinProject and Systems OfficerICT Service Application SupportGloucestershire County Council

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R
Contributor
5 years ago
R
Contributor
rudy.lacchinContributor
posted in Archives - Freshdesk

Autorefreshing Dashboard

Here at Gloucestershire County Council I've written a small VBA script to cycle through a series of useful pages (attached).  Due to restrictions on our system, I have to run this from an Excel workbook:-Open your worksheet and press Alt-F11 to open Microsoft Visual Basic, press Ctrl-R to view the Project Explorer, then go Insert > Module.A new 'general' code module will appear under Modules, probably called Module1. You might need to click the + symbol against Modules to expand the group. Double-click the name of this new module to open it. Remove any code you find in the code window (probably only the words Option Explicit, if anything) and paste my code in its place - everything from Option Explicit down to and including End Sub.Insert your FreshDesk subdomain, username and password in the Const statements in place of the the xxx's.Return to your worksheet. Click Developer > Macros, select the macro called FreshDesk_Dashboard from the dialog box and click Run.When you're happ

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R
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5 years ago

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