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Topics started by atorres

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atorresContributor
posted in Archives - Freshdesk

Lackluster Support

I've been working with Freshdesk for the past 5-6 months and I've had the hardest time communicating with their support team. Working through simple issues can be painful as Freshdesk Support has a difficult time gaining agreement (of the issue) and showing control of the support process. I sometimes feel that my issues are not throughly reviewed before resources/solutions are provided and this causes confusion with the overall interaction. At the price point we are at with Freshdesk, I'd expect a better support experience.  Anyone else run into hurdles or challenges with Freshdesk Support?

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