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Topics started by david.sugg

4 Topics

D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Mint Experience Issues

Is anyone else having a lot of issues with the new mint experience?1. Found another issue with mint. When we are creating ticket and type in results if we get a match, in the old freshdesk you could tab and it would select.  In the new mint it does not do this and leaves the field blank.2. When we are looking at Surveys and I select a specific group, why do the agents not get filtered as well just for the group selected?3. When we are looking at tickets, in the old freshdesk version, we could click on who a ticket was from and that would open up that customer.  In mint, we can no longer do that. 4. In the old version of freshdesk if there was a picture inserted into a message, you could then click an item in the upper left hand corner to insert the picture.  With mint this is not there5. I noticed in the notifications option, in mint when you right click you do not get open in a new tab or windows.  In the old freshdesk you did when you right clicked.  Also in mint when I hold the ctrl

30
simonhill1
4 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Fields being cleared after filling them out

Hello All,Is anyone else having issues with fields where the data is filled out and then you scroll down or save the ticket and then the fields are removed?I am finding this happens with dependent fields.  I know I have filled them out as the information disappears after being filled out. Because when I scroll back up, it will still display all the dependent fields as if they are blank.  As we know a dependent field should not show up until the one above it has been filled out.  Here is an example.  Items in green are dependent fields and they should not be showing unless the one above it was filled out

3
D
Contributor
5 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Who uses dependent fields and would like to fill from bottom up

Hello All,Want to pose the question hereIn our ticket system we have dependent fields and have 3 levels.  When customers call in or email, they state the issue is and that is usually the 3rd level.  So I have asked freshdesk to be able to fill in from bottom up. So we can basically choose the 3rd level and it would auto fill the others when there is a unique match.Would this be helpful to anyone else? Freshdesk is stating they are unwilling to change the software but wanted to see if anyone else would find this helpful.  

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D
Contributor
5 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Randomly can not type in Freshdesk

Does anyone else have an issue when creating a ticket or trying to reply in freshdesk, you can no longer type.  I have to go to another screen and refresh the screen and then come back.  It happens to more people than meWant to see if anyone else has this same issue. 

0
D
Contributor
4 years ago

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