Topics started by taz
So Freshdesk has gone from being a company with a great product and support to what seems like a company trying to do too many things at once and doing none of them amazingly.I have started keeping track of the things that piss me off the most all of which I have spoken to FD agents about in the last 12-24 months.- The shortcut to send a ticket (Command + Enter for me) adds a ‘paragraph’/works as a normal enter when closing a ticket so can add weird spacing if you’re not precise where you leave the cursor- The old integrated chat was awesome. Freshchat is shit. I have to set it to give me email notifications because my email client lets me know someone is there better than FD or FC does. As above I have spent time trying to work through this with a FD agent who was helpful, but not to the point that there is no issue for something that should be basic. Just me?- The cursor jumps to the start of the ticket after you have begun typing. This also can cause words to be selected that can’t
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