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Topics started by t.klesse

2 Topics

T
Apprentice
t.klesseApprentice
posted in Archives - Freshdesk

invalid_json error using API when the json is indeed valid according to json validator

For more than a year now I was able to POST with body of:{"body":"There is a sales order in the system, matching your invoice request (invoice number 112316 ). However, the order has not been fulfilled and the invoice has not been generated yet."}It now gives an invalid_json error even though the json is valid according to json validator. I now have to POST this body without the number in it:{"body":"There is a sales order in the system matching your invoice request however it has not been fulfilled or invoiced yet."}

1
aravind.sundararajan
Skilled Expert
5 years ago
T
Apprentice
t.klesseApprentice
posted in Archives - Freshdesk

Custom Freshdesk App - Changing email associated with app

Hello,Context: Have a backend Freshdesk App. This app: When a an email is received if subject and body of email contain specific contentApp connects to third party NetSuite Cloud ERP system and, if person who sent email to Freshdesk has required access, retrieves specific info and returns it to personIssue: The app assigns and uses email address for replies to ticket using the email of the Admin who published the App.Question: Is there a way to set a default email for a custom app?Thanks!

0
T
Apprentice
4 years ago

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