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Topics started by thiago.eugenio

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T
Apprentice
thiago.eugenioApprentice
posted in Archives - Freshdesk

Error creating ticket with due_by in PHP

I am trying to create a ticket via PHP, however, it is returned an error when trying to create using passing the due_by field. $ticket_data = json_encode(array( "description" => "$description", "subject" => "$subject / REF: #$id_ticket ", "responder_id" => $agent_id, "requester_id" => $solicitor_id, "group_id" => $id_group, "product_id" => $id_product, "due_by" => "2017-12-12T23:20:50.52Z", "source" => $source, "priority" => 1, "status" => 2, "type" => $tipo, "custom_fields" => $custom_fields )); The error that returns when given the due_by field: Error, HTTP Status Code : 400 Headers are HTTP/1.1 400 Bad Request Cache-Control: no-cache, no-store, max-age=0, must-revalidate Content-Type: application/json; charset=utf-8 Date: Wed, 16 Aug 2017 12:11:36 GMT Expires: Wed, 13 Oct 2010 00:00:00 UTC Pragma: no-cache Set-Cookie: _x_w=8; path=/; secure Status: 400 Bad Request X-Freshdesk-API-Version: latest=v2; requested=v2 X-Rack-Cache: in

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