Visit Freshworks.com Visit Freshworks

Topics started by tylor

2 Topics

T
Apprentice
tylorApprentice
posted in Archives - Freshdesk

Email Notification

Hello,I am getting this extra email every-time a new ticket is created by a customer of mine who is emailing our generic/ticket email address..Problem is I cannot use a filter to filter this out. It shows the subject of the email and that's it. So it's not a useful email, a duplicate with less information.How do I disable this email notification?

2
T
Apprentice
5 years ago
T
Apprentice
tylorApprentice
posted in Archives - Freshdesk

Facebook Integration

HelloFacebook is integrating with my business page swell, but I only get incoming messages. How come when I respond in Freshdesk it doesn't reply to the customer? All permissions are on and set for Freshdesk to access my business page and message for it. Sending as well. Help!

0
T
Apprentice
5 years ago

Badge winners

Show all badges
Terms of UseCookie settings