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The Freshservice + Freshchat integration is now available for early access!

WHY IS THIS INTEGRATION RELEVANT?With this, Freshservice now officially supports chat as a channel for service desk tickets. Chat as a channel is useful for the IT org becauseIt makes the IT service desk more accessible and reduces friction for employees reaching out to the service deskImproves CSAT ratingsReduces productive time lost by employees due to IT issuesLeads to high responsiveness and faster resolutionWhile for the requester, chat brings aboutEase of use - without chat, the requester would have to go to the portal and raise a ticket and fill out a lot of details. With chat, the requester can raise an issue very quickly.Useful for queries that involve a lot of back and forth - With chat as the mode of communication, when a requester is chatting with an agent - a response is expected instantly which helps save time for complex queries.Faster resolution - leading to lesser productive hours being lost to IT issues.Today, we have some customers using both Freshservice and Freshch

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3 years ago

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