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Topics started by andy.beamish

1 Topic

A
Apprentice
andy.beamishApprentice
posted in API and Webhooks

Errors Importing from Zendesk

Hey guys, A few weeks back I managed to get >90% of out last few years Zendesk tickets imported. Just finished the code to convert phone calls to tickets so I thought I'd import the last 3 weeks tickets, comes to ~250 so not many. It doesn't seem to import any of them! They all error with: "It should be one of these values: '[our list of call types]' I'm hand checked the Zendesk tickets and for the most part they do have a call type that matches the list in Freshdesk. I must be missing something if the import worked fine last time. Regards, Andy

4
T.Belevska
Community Debut
1 year ago

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