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Topics started by damian.lofthouse

2 Topics

D
Contributor
damian.lofthouseContributor
asked in Analytics

Analytics Report grouping by Multi Dropdown

I have a multi-dropdown form field for my Incident tickets. Contacts can choose one or multiple values to tell us which parts of the system are impacted by the incident. I am trying to generate a graph that will give me a count of tickets for each value in this multi-dropdown, but I am unable to find the field in the ‘Group By’ on the widget builder. I have experimented by adding more Multi Dropdown form fields and none of them appear as Group By options, but normal dropdown fields do. Has anybody been able to create an Analytics chart that provides a count of tickets for each value in a Multi Dropdown form field, similar to how I can group tickets by ‘Tag’? PS. On a related note, these multi dropdown fields are not appearing in my Ticket view, so I am unable to create a filtered view using them either.

4
S
Apprentice
2 months ago
D
Contributor
damian.lofthouseContributor
posted in Archives - Freshdesk

Search results missing for Agents

I have several folders in my Solution categories that are visible to certain companies. When I am logged in as an Agent and use the search function I don't see any of these in my search results. However, if I go the the 'Solutions home' page in my portal I can see all of the folders and the articles contained. Is this expected behaviour of the search functionality?

1
aravind.sundararajan
Skilled Expert
6 years ago

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