Topics started by salvador.e
I would like some input on the best process to create a solution article from tickets that were reported and resolved. As of right now there is no 1-click functionality from the ticket itself that I'm aware of. What have you done with your help desk to ensure you are taking the most efficient path to create solution articles?
Hello,I know there is a feature to allow requesters to view all tickets within their own department, but is there an option to allow all tickets to be searchable by any requester in our system?The need for this is to allow users to search the whole system for similar issues that have already been resolved but do not yet have a solution article.Thanks!
Does anyone know if we have the ability to monitor the effectiveness of the solution articles based on the thumbs up and thumbs down feature? The only way I can find to check out the stats on if the user finds the article helpful is to manually click through the solution article folders.-Sal
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.