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Topics started by derekantrican

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derekantricanContributor

asked in Ticketing & Agent Productivity

Webhook called twice, 5min apart

I have a webhook set up for when new tickets are created. I have had it set up for a while with no issues but today I had a ticket come in and the webhook was triggered twice, exactly 5 minutes apart. Anyone know why this could’ve happened?

derekantricanContributor

posted in Automations and Workflows

Turn off "Ticket re-opened" notifications

When I respond to a requester on a ticket, I click "Send and set as Pending". When the customer responds, I get two emails: one notifying me that the customer has responded and another notifying me that the ticket has changed from "Pending" to "Open". How do I turn off the "Ticket re-opened" notification?

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