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Topics started by steve.gossett

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Contributor
steve.gossettContributor
posted in Archives - Freshdesk

Creating contacts always says Another contact exists with the same email

We have a weird issue trying to create a new contact for a customer and wondering what factors would need to be involved for this to occur. I cant give examples or screenshots here without divulging customer info but when trying to create the contact we enter a full name, email, click Save and under the email it shows 'This value is already in use' and at the top it states Another contact exists with the same email.None of the customers we are trying to create exist in any way that we have the ability to search. I have used the solutions found such as converting to an agent as well as adding dummy emails and the same thing occurs. We were find last week, this issue only started today.

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Contributor
4 years ago
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Contributor
steve.gossettContributor
posted in Automations and Workflows

Basic search of tickets has no bulk action items to perform ???

 Given my example below, this was just a basic search of all tickets by a keyword and there is no checkboxes next to them to perform any actions such as Delete or Assign which is a bit ridiculous. Ive had to process around 500 tickets manually today to delete them because they were spam. YES, I know about creating an automation rule for this but thats not the point. It would be nice to have a bulk action item list when performing just a basic search of tickets by keyword. Several of your competitors have this, please consider it in the future. .

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Community Debut
4 years ago
S
Contributor
steve.gossettContributor
posted in Archives - Freshdesk

Hide Start a Topic in the forums

I used CSS to accomplish hiding the URL but not the FOLLOW button./* Hide the link for customers to start a topic. */  /* Main forums page */ .start-topic {  display: none; }  /* Tips and Tricks */ #forum-44000061607 .pull-right:first-child {  display: none; }  /* Feature Requests */ #forum-44000061608 .pull-right:first-child {  display: none; }

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5 years ago

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