Visit Freshworks.com Visit Freshworks

Topics started by alice.tilles

2 Topics

A
Apprentice
alice.tillesApprentice
posted in Archives - Freshdesk

Glitch when logging in to preview mode?

Hi,Long story short, in order to access the preview mode, I need to log in twice and it's quite tedious.I go to Admin -> Portals -> [the portal I want], Customize -> Layout and Pages -> Portal pages -> New Topic -> Preview. I then get taken to a login page within the support website. I log in with my credentials, and when clicking LOGIN, I get taken back to the support homepage dashboard (with the graph and number of tickets etc). Then when I go through the process again, it successfully takes me to the preview page. If I want to preview a different page, I have to restart the entire process.Can you give me some direction as to how to fix this and make it smoother?I'm new to support and this is basically my first time using Freshdesk (I'm in a different department) so I could be missing something obvious.Thanks!

0
A
Apprentice
5 years ago
A
Apprentice
alice.tillesApprentice
posted in Archives - Freshdesk

Is there a way to whitelist users in the community forum?

I'd like to whitelist certain users in the community forum (not agents) so they don't need to go through a moderation process when the "Moderate all topic and replies" setting is turned on.I thought I read that this was a possibility (was it by adding them to a company and whitelisting the company?) somewhere but can't find it now.Thanks!

0
A
Apprentice
5 years ago

Badge winners

  • Lightening (Mc)Learner
    papercranehas earned the badge Lightening (Mc)Learner
  • Wizard of Creative Thinking (5)
    JoshBrhas earned the badge Wizard of Creative Thinking (5)
  • Lightening (Mc)Learner
    george.marshallhas earned the badge Lightening (Mc)Learner
  • Wizard of Creative Thinking (5)
    acn084has earned the badge Wizard of Creative Thinking (5)
  • Lightening (Mc)Learner
    tsanderhas earned the badge Lightening (Mc)Learner
Show all badges
Terms of UseCookie settings