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Topics started by hugo_19383

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H
Apprentice
hugo_19383Apprentice
posted in Archives - Freshdesk

Checking Existing Tickets Through Customer E-Mail

Hi, I am integrating Freshdesk with a Chatbot. So far I managed to work the integration via REST API so that users are able to create a ticket through the chatbot workflow.Now I need to allow users to check the status of their opened tickets, and I tried to do this filtering tickets by the user email:https://mycompany.freshdesk.com/api/v2/tickets?email=useremail@mail.comOn Postman I get the right response, something like this:[ { "cc_emails": [], "fwd_emails": [], "reply_cc_emails": [], "ticket_cc_emails": [], "fr_escalated": false, "spam": false, "email_config_id": null, "group_id": null, "priority": 1, "requester_id": 77774536608, "responder_id": null, "source": 2, "company_id": null, "status": 2, "subject": "subject", "association_type": null, "to_emails": null, "product_id": null, "id": 45, "type": "type", "due_by": "2019-07-15T20:00:

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H
Apprentice
4 years ago

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