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Topics started by m.davis

1 Topic

M
Apprentice
m.davisApprentice
posted in Automations and Workflows

Block use of Spam option on tickets

Is there a way to remove or hide the SPAM option on the drop down menu in Freshdesk? I looked at the Roles permissions and didn't see a way to turn that off. Some individuals are a bit click happy and for some reason the Spam option is right next to the Print option so it's really easy for the quick clickers to hit that and make tickets disappear.  And since freshdesk doesn't search for tickets in Spam/Trash, for whatever reason, it kind of causes issues that would be avoided if we could remove that from base agent screens.  We don't have an issue with spam in general, so nothing ever goes in there unless we send it. 

1
R
Community Debut
3 years ago

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