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Topics started by jaket

2 Topics

J
Apprentice
jaketApprentice
posted in Archives - Freshdesk

setValue for To in Reply not working

Essentially I'm trying to write code for a custom app which will open a reply but switch the To email with the first CC email for a use case we've found.I notice that setValue can be used for To, CC, Requester as well as other fields, BUT I cannot seem to use setValue for requester or To (Ideally I would like to update the ticket changing the requester's email address. client.interface.trigger("setValue", { id: "requester", value: ["some@email.com"] }); doesn't seem to work.I know how to edit the requester email address manually, but I would like to do it with a custom app.

0
J
Apprentice
4 years ago
J
Apprentice
jaketApprentice
posted in Archives - Freshdesk

setValue not working for requester fields

Essentially I'm trying to write code for a custom app which will open a reply but switch the To email with the first CC email for a use case we've found.I notice in the docs that setValue can be used for To, CC, Requester email as well as other fields, BUT I cannot seem to use setValue for requester or To (Ideally I would like to update the ticket changing the requester's email address. client.interface.trigger("setValue", { id: "email", value: ["some@email.com"] }); doesn't seem to work.I know how to edit the requester email address manually, but I would like to do it with a custom app.

0
J
Apprentice
4 years ago

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