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Topics started by jlittrell

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J
Apprentice
jlittrellApprentice
posted in Portal/Knowledge Base

SSO When Azure Domain & Email Are Different

I've opened a support ticket on this, but I'm posting here in case anyone might have dealt with this beforeWe're a hybrid local AD / Azure AD environment.We want to use the AD probe to import requesters, as most of our requesters won't ever login to the support portal, they'll just call us on the phone. However, if they DO want to login to the support portal I want them to be able to do it via SSO. The catch is that our email addresses are @ourcomp.com but our domain/how we login to azure/office365/sso is @ourcompany.comSo, the probe pulls our users in via AD with the email address of username@ourcomp.com. When the go to login to SSO they login as username@ourcompany.com and it says they don't exist since ourcomp.com <> ourcompany.com. I've tried creating a custom uesr field mapping and pulling in userPrincipalName instead of email from the local AD, but that doesn't seem to work. Anyone dealt with similar? Any ideas for a possible work-around?

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2 years ago

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