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Topics started by paul_21211

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P
Apprentice
paul_21211Apprentice
posted in Portal/Knowledge Base

Automating File share access request approval

Hi all,Not sure if this is the correct place for this or not, apologies if not.Is there any way to automate access requests for file shares/ shared mailboxes etc?We are looking for a way to have a dynamic list of available file shares, mailboxes etc, which the user can request through the portal.There would then be a workflow to send an approval request out, depending on which share the approver will vary, and depending on the result of the approval it will either be passed to the correct queue for fulfilment, or rejected and the requester emailed.I'm fine with the 2nd half of this, the automating rejection or approval, but struggling to get the first working dynamically.For example I understand we could do a workflow for each request, based on share name, but then we would need to add a new one each time we create a new share.So I am looking for a way for Freshservice to read a file with a list of shares, or ideally browse the server, and assign an approver to it based on which resour

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martinbaylis
Community Debut
3 years ago

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