Visit Freshworks.com Visit Freshworks

Topics started by support_MExT

2 Topics

S
Apprentice
support_MExTApprentice
asked in How do I....?

user can change the requester when creating new ticket

Hi, We are new to freshservice and are still configuring all our needs before major roll-out. Few users have access to test some features. So this problem occurred that an user could change the requester field (is normally automatically filled in with the logged in user, filed ID = ‘ticket_requester_email’) and could create a ticket for someone else. We don’t want this option and want to disable the field. If they want to someone else up to date they should use the ‘CC’ field. I have searched and saw that few people changed the portal and I hoped this was also possible for the ticket form. (or is it possible in the admin page, but I didn’t find it)

4
J
Skilled Expert
2 months ago
S
Apprentice
support_MExTApprentice
asked in Portal/Knowledge Base

User can change Requester (field) when creating new ticket

Hi,We are new to freshservice and are still configuring all our needs before major roll-out. Few users have access to test some features. So this problem occurred that an user could change the requester field (is normally automatically filled in with the logged in user, field ID = ‘ticket_requester_email’) and could create a ticket for someone else. We don’t want this option and want to disable the field. If they want to someone else up to date they should use the ‘CC’ field. I have searched and saw that few people changed the portal and I hoped this was also possible for the ticket form. (or is it possible in the admin page, but I didn’t find it) Asked the same question in freshdesk community (my bad)

2
sandernelen
Community Debut
1 year ago

Badge winners

Show all badges
Terms of UseCookie settings