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Topics started by Breezy

2 Topics

B
Apprentice
BreezyApprentice
asked in Portals, Emails & Other Channels

Formatted text entered into portal via iPhone safari browser concatenates when sent.

We have received a complaint from one of our clients concerning his use of iPhone to enter replies through the support portal. Here is what he wrote.I am usually using my iPhone 8 with the safari browser to create tickets. Unfortunately the formating of linebreaks is getting lost, after hitting the submit/reply button. And I think it is not that you for you to read. Just to let you know what I mean, I written this ticket on my PC using the chrome browser. I will past the exact same formated text to my iPhone and will reply below, so that you see the difference.This what we received.I am usually using my iPhone 8 with the safari browser to create tickets. Unfortunately the formating of linebreaks is getting lost, after hitting the submit/reply button. And I think it is not that you for you to read. Just to let you know what I mean, I written this ticket on my PC using the chrome browser. I will past the exact same formated text to my iPhone and will reply below, so that you see the diff

1
hemanth.ramya
Community Manager
2 years ago
B
Apprentice
BreezyApprentice
asked in Portals, Emails & Other Channels

Prevent the customers email from being added to the end of the agents reply.

When we reply to customers their email is added to the end of the agents reply. When the customer replies with their email client set to include the original email, you huge emails returning when there have been a few back and forths, making it hard to find the reply in pages of text.Now there is a icon on at bottom of the reply window that allows you to display and include the customers email or exclude it by selecting the X that appears when you hover over the icon.Can’t capture the X when doing a screen print.What we would like to do is permanently turn off the automatic inclusion of the customer’s email and only include it when selected via the icon.Regards,Arie.For Hind Technology.

1
hemanth.ramya
Community Manager
2 years ago

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