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Topics started by Jean Lalonde

2 Topics

J
Contributor
Jean LalondeContributor
asked in Automations and Workflows

Email server error when sending notification to requester after agent reply

Yesterday I received this error message “Email rejected due to an unexpected error. Please try again after sometime.” I tried again today and received the same error message.At this time, I received this error only for two different email addresses under the .de (Germany) domain. I can send email to theses adresses from a GMail account.Any explanation or solution to this issue. Thanks.

4
J
Contributor
1 year ago
J
Contributor
Jean LalondeContributor
asked in Automations and Workflows

Distinguish the two types of feedback forms in Creation Automation?

Hi,Is it possible to distinguish the two types of feedback forms “Widgets” and “Feedback Form” when setting a condition on the source of a ticket in a Creation Automation?From my tests, both types are “reported via the feedback widget” and cannot be distinguished. In my use case, “Widgets” are intended for sales support (and would be tagged accordingly) and “Feedback Form” would be for existing customers.Thanks.

3
hemanth.ramya
Community Manager
2 years ago

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