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Topics started by roxanagolescu

1 Topic

roxanagolescu
Apprentice
roxanagolescuApprentice
asked in Ticketing & Agent Productivity

Advanced conditional mandatory fields

Hi!I have been researching and I cannot find a solution.We manage various client requests in Freshdesk and we want to make 2 ticket fields (region and type) mandatory before marking tickets resolved or closed, only for tickets assigned to a specific group, not for all tickets in our workspace.With general settings ->Ticket fields it doesn't work as it applies to all tickets.With the app Options_based required fields it doesn't work because it triggers at any update of the ticket (when it gets reassigned for example and we only need it to be mandatory before changing the status to resolved/closed).Do you have any idea how this can be solved?

1
hemanth.ramya
Community Manager
2 years ago

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