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Topics started by CHNgoh

1 Topic

C
Apprentice
CHNgohApprentice
asked in Ticket & Workflow Management

Possible to create a contract upon approval of service request via workflow automator?

We are new to FreshService. While exploring the functionality of Workflow Automator, I am wondering if the following scenario is possible, if not, how it can be addressed as automated as possible?One of our service catalog item is creating a subdomain name and point it to a specific IP address for the purpose of marketing or events. The requester will be asked for the duration/expiry of such request so that we can terminate and remove the pointer from the DNS server. I am thinking of upon approval of said request, create an Automator rule to send a reminder for the requester upon expiration date about the expiration of the request and if they want to extend it they should update the request, else set a task for the agent to remove the subdomain name.In the Workflow Automator however, if I want to send email, it is immediate, I can’t specify a wait duration before the email is out. Any idea is welcome.Thank you in advance.

4
mmccoy
Skilled Expert
2 years ago

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