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Topics started by shimi

6 Topics

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Top Contributor
shimiTop Contributor
asked in Knowledge Base

Solution Page customisation

Hi Is it possible to customise the solution page>article. The editor allows for editing in code but doesn’t allow for changing the background of the article. For example, i want to insert an image in the background and have a table and text on top. I also want my embedded videos to pop-up when the user clicks on them rather then start playing.Any help will be appreciated. Thanks

2
lee.cliff
Contributor
2 months ago
S
Top Contributor
shimiTop Contributor
asked in Portals, Emails & Other Channels

Managing PII data in Emails

Hi,We have a lot of customers send through PII data in emails which ends up in our Freshdesk tickets. I understand the level of security freshdesk provides, but I'm looking for suggestions on how to to note its collection and restrict its distribution.Has anyone dealt with this before?Should I use tags to mark it as sensitive info and have the email redacted so that when the customer is replied to the PII info is not going back an forth etc.Any suggestions would be appreciated.  

12
SecureWithStrac
Community Debut
1 year ago
S
Top Contributor
shimiTop Contributor
asked in Portals, Emails & Other Channels

Multiple Customer Portals each with their own settings

HiWe’re on the old Garden plan, and I have multiple customer portals in our freshdesk. Currently they are all set to publicly available. However, i’d like to set some as public and some as logged in users only.How can I do that? At the moment there’s only one settings that is applied across all. Thanks. 

3
hemanth.ramya
Community Manager
2 years ago
S
Top Contributor
shimiTop Contributor
asked in Portals, Emails & Other Channels

3rd party authentication on forums

Hi,I’m new to this community.I’m trying to find a solution to the following problem.We have a SaaS product and using Freshdesk (FD) as our helpdesk system. I’m trying to start-up a community forum on FD but only for paying clients on our SaaS product. I’d like to have them registered and authenticated by our SaaS product accounts rather then google or FB etc.Is this possible?We don’t want to have their contacts created in FD due to PII data concerns, just authenticated via our product.ThanksShamila

7
Keer
Community Debut
2 years ago
S
Top Contributor
shimiTop Contributor
asked in Portals, Emails & Other Channels

Handling Spam email tickets

Hi In admin settings I do have captcha enabled for spam tickets (emails) however, I’m still getting spam emails. How can i filter them out without filtering out actual clients. Sometimes, the spam has come through a legitimate email address, but is spam. thanks 

8
S
Top Contributor
2 years ago
S
Top Contributor
shimiTop Contributor
asked in Automations and Workflows

Freshdesk Email Notifications

Hi,I’m trying to setup a “Requestor Notification/ New Ticket Created” however I notice that if the requestor has set an out of office reply, then that creates a new ticket again in freshdesk, so they’ll get another email acknowledging that a ticket has been created.How do i get around this issue - filtering out “out of office replies” to not create tickets and just be deleted. Thanks.Shamila

3
S
Top Contributor
2 years ago

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