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Topics started by Bernburgerin

2 Topics

Bernburgerin
Top Contributor
BernburgerinTop Contributor
asked in Automations and Workflows

Email notifications / automations to address contacts in a personal way

I have captured the custom contact field salutationI would love to addressFemale contacts as: Dear Ms Smith Male contacts as: Dear Mr Jones Companies as: Dear customer Blank records as: Dear customerHow have you solved this? We have already tried:salutation under customer fields plus liquids (two different kinds if and case). The first 2 options always look good (in whatever order I have them), but not all 4. salutation under customer fields plus salutation under ticket fields plus email notification: this doesn’t work as the email notifications will always add the last name which I don’t want in the company and blank case.Running out of ideas…

1
Bernburgerin
Top Contributor
1 year ago
Bernburgerin
Top Contributor
BernburgerinTop Contributor
asked in Ticketing & Agent Productivity

Freshdesk: “search term” works, but AND and OR don't work

Filters are nice, but AND and OR would be betterWhen will Freshdesk have the Advanced search function?This is good but AND, OR and filters right at the beginning and not only after the search would be even better.https://support.freshdesk.com/en/support/solutions/articles/219702-how-search-in-freshdesk-works

0
Bernburgerin
Top Contributor
1 year ago

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