Visit Freshworks.com Visit Freshworks

Topics started by Senthil1323

1 Topic

Senthil1323
Apprentice
Senthil1323Apprentice
asked in Analytics, Reports & Dashboards

Filter using a single-line & Multi-line text field in the Analytics

Dear Fresh desk Team, We were given hope that we will be able to fulfill all our requirements from the Analytics of Fresh desk. But it is really very sad, that the Tool is unable to pull out the data which are filled in the single-line & Multi-line text fields. I have seen many posts on the community page where the answers are like “ this feature being picked up and will keep you posted herewith any progress on the same” from past 4 months. We have recently upgraded to the PRO Plan mainly for this reporting purposes, but Fresh desk had failed to provide 100% support. This is like “Fresh desk Tool is supporting analytic part but cant fulfill customer requirement”.Would request the concern to look into this feature asap and do the needful by fixing the gap.Regards,Senthil

5
Srimadhavan Sarangarajan
Community Debut
1 year ago

Badge winners

Show all badges
Terms of UseCookie settings