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Topics started by atexeira

2 Topics

A
Skilled Expert
atexeira
asked in Automations

Automated Change Tickets

Is there a way to schedule an automated change ticket to be created at the beginning of every year?Took a look at the Scheduler in FreshService, but it looks like it only incident tickets can automatically be created.

6
arunrajkumar
Community Debut
3 months ago
A
Skilled Expert
atexeira
asked in Automations

Change tickets - Trigger an approval after change ticket is opened?

I am reviewing our change ticket approval process and the way that it transitions from one stage to the next stage.  Right now, it’s a very manual process and most of the time, the tickets don’t even transition from one stage to the next while the work is being done -- we’re fairly new at implementing the use for Changes in FreshService for our change management process.Are there any ways to use the Workflow Automator to automatically trigger an approval after the ticket is opened? Or maybe there’s another way to achieve this?For reference, this is what our Change Lifecycle looks like: 

2
A
Skilled Expert
1 year ago

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