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Topics started by Tshepo

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TshepoSkilled Expert

asked in Analytics

Self Help Portal - Analysis

Hello all, We rolled out our FS Customer Portal a couple of months ago. A couple of questions below i need help with; How do we\you measure the impact of the portal. The only starts available to us are the number of calls logged via the portal. How do you measure how many users are actually visiting the site? How many articles are being viewed? ThanksT

TshepoSkilled Expert

asked in Analytics

Analytics - Custom Reports

Hi Fresh Community,Hoping someone has an easy solution for this custom report.How many tickets (Incidents/SRs only) were closed on the same day they were raised over a period of time. (IE, 10 tickets created on Monday, X number of tickets tickets resolved on the same day) ThanksTshepo

TshepoSkilled Expert

asked in How do I....?

Define what complex / complicated

Hello Fresh Community,A rather open ended question from me.How do you define what complex / complicated issues look like - how do we manage these issues within your helpdesk environment? ThanksTshepo

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