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Topics started by lcoughey

2 Topics

lcoughey
Skilled Expert
lcougheySkilled Expert
posted in Ticketing & Agent Productivity

Poorly worded description in default "Submit a ticket"

I had posted about this in the ideas section and as there has been no action, thought I’d post here too.The descriptive wording for the “Submit a ticket” box on the customer portal site is horrible and should be changed ASAP.Currently says:“Describe your issue by filling up the support ticket form”Better wording would be:“Describe your issues when completing the support ticket form” An even better option would be to give permission for admins to insert their own wording. I know that one can fix this on their own if they have the Pro or Enterprise editions of FreshDesk, but it doesn’t make sense for me to pay a couple thousand more a year, just to fix poor grammar.

7
ady
Contributor
1 month ago
lcoughey
Skilled Expert
lcougheySkilled Expert
asked in Automations and Workflows

How to stop subject required when agent creating ticket?

I have it set that the subject is not required for the agent or the customer, yet the system insiststs that the agent enter a subject.  How do I make this stop?   

1
Aishvarya
Community Manager
1 year ago

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