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Topics started by Ninaworks

3 Topics

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NinaworksTop Contributor
asked in Portal/Knowledge Base

Share updateable list via portal

Hi, I have a group of users of the (Freshservice) portal with whom I want to share a specific group of tickets. They want to prioritize these tickets together. A bit like in an Excel sheet. So a list of all tickets where they can add some text to. They are member of the same department, so they already can see these tickets, but they want an overview of a subset of all the tickets.  Is there a way I can achieve this? Thank you for all ideas. :)

6
N
Top Contributor
7 months ago
N
Top Contributor
NinaworksTop Contributor
asked in Portal/Knowledge Base

Show newest published Articles on the support portal

 Hello,I’ve found this article about how to show trending topics from the knowledge base on the portal. It shows:  {{#renderFromApi url="/support/v2/solutions/articles/popular" method="GET"}}    <section id="solutions-banner">      <h2>Trending Topics</h2>      {{#this}}        <a href="{{#if external_url}}{{external_url}}{{else}}/support/solutions/articles/{{id}}{{/if}}" class="card solution-card">           <div class="elem-inline-mid">             <h3>{{title}}</h3>             <p>{{description}}</p>         </div>         </a>      {{/this}}    </section>  {{/renderFromApi}}With some tweaking I managed to get it working.  Would it be possible to get the newest published articles to show them on the portal? 

0
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Top Contributor
2 months ago
N
Top Contributor
NinaworksTop Contributor
asked in Knowledge Base

Show newest published Articles on the portal

Hello,I’ve found this article about how to show trending topics from the knowledge base on the portal. It shows:  {{#renderFromApi url="/support/v2/solutions/articles/popular" method="GET"}}    <section id="solutions-banner">      <h2>Trending Topics</h2>      {{#this}}        <a href="{{#if external_url}}{{external_url}}{{else}}/support/solutions/articles/{{id}}{{/if}}" class="card solution-card">           <div class="elem-inline-mid">             <h3>{{title}}</h3>             <p>{{description}}</p>         </div>         </a>      {{/this}}    </section>  {{/renderFromApi}}With some tweaking I managed to get it working.  Would it be possible to get the newest published articles to show them on the portal?   

0
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Top Contributor
2 months ago

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