Visit Freshworks.com Visit Freshworks

Topics started by Cristóbal Espinoza

1 Topic

Cristóbal Espinoza
Apprentice
Cristóbal EspinozaApprentice
asked in API and Webhooks

Need to create a ticket from chatbot

Hello everyone,   I’m currently working on a project in my company and I need to make the chatbot create a new ticket on the CRM with the information provided by the client during the conversation.   I understand there is an API which can help me to do this but the API I currently have it’s not working and I’m not sure It fully pleases our need.   To be more precise I need to the ticket gets created with the following information:   - Name   - Email   - Subject (this can be obtained from the chatbot’s flow)   - A handwritten message sent by the client.      *I think it’s important to consider that all this information it’s provided during the flow.    Following i’ll leave the API I’m currently using so if u can tell me if it’s ok or if I can get it better thinking of the needs I mentioned before, I’ll be very pleased: {"description": "Conversatio...","subject": " Ticket creado desde Ecomsurito por ${{node::25981974}} ","email": "${{node::25981975}}","priority": 2,"status": 1} I’d be tr

1
aravind.sundararajan
Skilled Expert
1 year ago

Badge winners

Show all badges
Terms of UseCookie settings