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Topics started by Chris Denman

2 Topics

C
Contributor
Chris DenmanContributor
asked in Ticketing & Agent Productivity

Preventing customers from editing ticket fields

Hi, Is there a way to provide fields which are edible during form submission, but not editable in the ticket view after submission? Many thanksChris

8
bresler
Contributor
3 months ago
C
Contributor
Chris DenmanContributor
asked in Portals, Emails & Other Channels

Can we pull data from the user profile and display it on other pages in the portal?

Hi, We are looking at portal customisation and we would really like to display some custom fields from a user’s profile on the New Ticket page. I was looking at the available placeholders, and I am not sure if this is possible. For example, we can use {{portal.user.phone}} to return the ‘work phone’ field, I can’t see any placeholders that could return a custom field in a user profile. I just wondered if this was possible / any advice. Thanks!

0
C
Contributor
1 year ago

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