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Topics started by tommyvanauken

2 Topics

T
Apprentice
tommyvanaukenApprentice
asked in How do I....?

Is there a way to get the full DOM so I can edit the html of specific dropdowns?

I want to edit the ticket page so that instead of a dropdown it is cards that users can click to submit specific types of ticket (linked to the built forms). I’m unfamiliar with the liquid language and anyways don’t know the internal schema of the database so can’t really use that language to attempt what I’m trying to do.  

1
Jebas
Contributor
1 year ago
T
Apprentice
tommyvanaukenApprentice
asked in How do I....?

Can you have user generated fields?

We have a business need that we were hoping FreshDesk would be able to resolve. We run a Learning Management System as a service. One of our services is to add courses and Instructor Led Trainings. Two of the components of an ILT are Sessions and Events. There is no set cap on how many sessions and events an ILT can have. An event, or more likely, events reside inside a session. So, in one ILT, you could have:2 Sessions each with 1 event5 Sessions each with 3 events50 Sessions each with 6 events.This goes on ad infinitum. We want to capture all new ILT requests (no matter how many sessions or events they have) with the least amount of fields possible. For example, a customer logs in, sees the form for requesting an ILT, types the number of sessions they want, that number of conditional fields automatically populates. Is this doable? I have no idea how to do this in fresh, or if it is even possible. You can accomplish this with survey tools, but we got a ticketing system to process requ

0
T
Apprentice
1 year ago

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