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Topics started by nisb

2 Topics

N
Apprentice
nisbApprentice
asked in Portals, Emails & Other Channels

show ticket options on portal for customer segment

Hi all, I’m trying to hide the ticket options in the portal for all but one segment of our customers. I have these customers separated in to an “Admin” segment. I see a snippet to hide the ticket options alltogether, but not for a specific segment. I was given the placeholder portal.user.segment, but I’m not great as CSS and can’t figure it out! Can anyone help?  the snippet I saw in another thread to hide tickets all together from the portal: #header-tabs a:nth-child(4){ display:none;}.footer-links a:nth-child(4){ display:none;}

1
eeha0120
Skilled Expert
7 months ago
N
Apprentice
nisbApprentice
asked in Analytics, Reports & Dashboards

Freshdesk not sending out any emails for last few hours

For the last few hours none of the replies we send to customer over Freshdesk have gone out. We noticed when internal users reported they weren’t receiving emails. Tested with multiple email domains. Does anyone know if there’s a fix to this an Admin can do, or how to get a better hold of Freshdesk support? 

5
hexagm
Community Debut
1 year ago

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