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villanjohain1122
Apprentice
villanjohain1122Apprentice
asked in Ticketing & Agent Productivity

Freshdesk release notes

  1. Customisable Team Dashboards: (Mint)                         This one's a big hit internally and we can't wait for you all to experience the customisable dashboards. Customisable Team Dashboards allow you to setup widgets and customise the dashboard screen for your teams. You can read more about the feature in this self-help article. This is currently available for new signups and gradually rolled out for existing accounts on Estate and Forest subscriptions.    Bug fixes:            1. Issue with Contact import: (Mint)                             On Freshdesk Mint, trying to import contacts with tags failed earlier disposable baby diaper manufacturers. This was due to a change in the name space for the field. This has been fixed now.           2. Multiple survey responses on a ticket:                              If the client's email system had any email scanners installed (primarily with Symantec), the survey links were scanned and it accounted for the click of the survey respon

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villanjohain1122
Apprentice
11 months ago

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