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Topics started by ColePatterson20

2 Topics

ColePatterson20
Top Contributor
ColePatterson20Top Contributor
asked in Automations

How do I forward ticket as a email with PowerShell

I am trying to forward a ticket to another user. This is the code I am using and I am unable to get it to work any ideas? $params = @{    to_email = "Email@email.com"    body = "OPTIONAL_NOTE_TO_ADD_TO_THE_TICKET"}$credPair = "$APIKey:."$encodedCredentials = [System.Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes($credPair))$headers = @{ Authorization = "Basic $encodedCredentials" } Invoke-RestMethod "https://domain.com/api/v2/tickets/*TicketNumber*/forward" -Headers $headers  -ContentType "application/json" -Method Post -Body ($params | ConvertTo-Json) -UseBasicParsing

1
Daniel Söderlund
Skilled Expert
1 year ago
ColePatterson20
Top Contributor
ColePatterson20Top Contributor
asked in Automations

How can I add a private note to a ticket using PowerShell

I am trying to use PowerShell to add a private note to a ticket, I don't want it to be a plublic note as it might confuse the users. Any ideas?

6
zachary.king
Skilled Expert
1 year ago

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