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Topics started by GreeneTra

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G
Apprentice
GreeneTraApprentice
asked in Analytics, Reports & Dashboards

When Using th "Search" option, it does not bring back what I'm searching

Hello- I recently needed to find a previous ticket with information I needed for a new ticket. When doing the search, I added the title it would be under, example:  CL to PO.  When I ran the report, I did not get any tickets back with my title.  I just got back a bunch random tickets with different titles.  I eventually ended up finding a ticket with the information, but not with the search.  I added a tag “Keeper” to the ticket. I ran the search again with the same title and it appears now that I added the keeper. I did not do any filters on either search.  Why wouldn’t my search come up in the first place?  Does it need to have a tag?  Do I need to fill in the filters in order for search to pull up what I’m asking for? 

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Community Debut
1 year ago

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