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Topics started by amau5

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Contributor
amau5Contributor
asked in Automations

Supervisor Rule: Requester does not respond after raising ticket

I can’t find anything on this and I’m hoping maybe someone else has come across this or that this can be something useful. I’m currently fighting an uphill battle with our requesters and not responding to tickets after they’ve been raised. I recently learned that the Supervisor Rules, when set to run using “hours since requester responded” will not fire since they have to reply AFTER they raise the ticket for the rule to function.Are there any conditions that people are using to combat something similar? I know there’s a condition that would filter just by how long a ticket has been in a certain status, but I don’t want that to be the only condition if possible.

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Apprentice
2 months ago

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