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Topics started by Mj96

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M
Apprentice
Mj96Apprentice
asked in How do I....?

Using Webhook triggers to append ticket subject

Good day, i am wondering if anyone can assist me. We need to append the subject line of a ticket once data is inserted into a custom field. My idea is as follows:Using ticket update triggers so that when we insert data into the custom ticket field that the entered content is automatically appended to the start of the ticket subject. We need the data to be added to the start of the subject. It shouldn’t remove any information.

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acn084
Top Contributor
1 month ago

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