Stop agent from stopping auto assign

  • 16 March 2023
  • 1 reply

Badge +6

I found that my agents can stop auto assignment tickets,


1 reply

Userlevel 5
Badge +5

Hi @Mo.Wael 

Hope you are well,

I’m afraid, Every agent would have an option to Turn-off their Round Robin. But just in case you do not prefer the Round Robin method, You can proceed to assign Tickets through Workflow Automator or use our On-call Module and make Agents as Primary on-call members to have tickets assigned to them.


KB article:

Hope this helps!😀