Has anyone else hit the 400 maximum number of public/private notes on a ticket?
I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it’s been capped and the workaround is create a new ticket.
Nothing in the last few release notes that I can find
Hi
Greetings From Freshworks Community
Regarding the inability to send out replies on the tickets in your Freshdesk instance. We have a limit of 400 notes (including private and public) that can be present on the ticket. If the limit is breached the agent note/reply will not get added to the ticket.
I'm afraid the limit increase cannot be done, as this would cause issues with the ticket from being rendered & accessible. Hence, as an alternative, you may create a new ticket for this contact > and then have the response sent to the customer on the new ticket created instead.
Please do let me know if there are any follow up questions or concerns :)
Thanks :)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
