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Analytics report to highlight tickets that have no timesheet entries

  • Jan 8, 2024 12:19 AM UTC
  • 6 replies
  • 110 views
Apprentice
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We are trying to be more consistent with making sure our team members are booking time to the tickets they work on.

I would like to build an Analytics report (or a Freshdesk view - that would be fine too) that shows all resolved tickets that do not have any timesheet entries against them.

I’ve had a good look through all of the example reports and tried to build one myself, but haven’t had any joy.

Is anyone able to point me in the right direction for this? Has anyone done a report or view similar to this?

Best answer by Yusuf Ahmed

Hi ​@snewman and ​@jamesallnutt ,

 

Please email us at Support@Freshdesk.com with your instance URL and your requirements and can get back to you.

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      6 replies

      Kamakshi
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      • Kamakshi
      • Former Community Manager
      • Jan 8, 2024 5:41 AM UTC

      Hi @Avni !

      Would you be able to help @snewman on this?

       

      Freshworks Community Manager
      akshita.kanumury
      Community Debut

      This isn't possible today. However, this can be enabled by the product team if the request is raised.

      CC: @ramkishore.gopalan

        Apprentice
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        • snewman
        • Author
        • Apprentice
        • Jan 11, 2024 1:26 AM UTC

        Thanks for the response Akshita.

        So when you say “enabled” - does that mean it is available in the product already but is not switch on, or will it require development?

        Kamakshi
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        • Kamakshi
        • Former Community Manager
        • Jan 29, 2024 3:29 PM UTC

        Hey @akshita.kanumury 

        Could you please help with the follow up question?

        Freshworks Community Manager
        jamesallnutt
        Community Debut
        • jamesallnutt
        • Community Debut
        • Dec 11, 2024 5:51 PM UTC

        Was this ever included ​@Kamakshi V or a method to do this? Really need it.

        Global Platform Support Manager @ Opus2. All opinions are my own. Occasional Mini Painter.
        Yusuf Ahmed
        Community Debut
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        • Yusuf Ahmed
        • Community Debut
        • Answer
        • Apr 26, 2025 9:35 PM UTC

        Hi ​@snewman and ​@jamesallnutt ,

         

        Please email us at Support@Freshdesk.com with your instance URL and your requirements and can get back to you.

        Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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