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Can not edit email notification

  • July 30, 2021
  • 1 reply
  • 43 views
O
Apprentice

We wanted to change our requester email notification.

We copied in a format from an email template (Microsoft Outlook) which was correctly displayed,

We then saved the template.

Since then there is only a white page and we can not access edit mode at all.

We have tried to deactivate and re-activate the emails but this also did not help.
 

We need some help please! a lot of thanks!

Best answer by Keer

Helo @Oriol González, I hope you are doing well today. It looks like our team has already fixed this for your over the support ticket you’ve raised. If you are still facing the issue, kindly let us know and we’d be glad to help. Have a good day! 

    C

    1 reply

    Keer
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    • Keer
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    • July 30, 2021

    Helo @Oriol González, I hope you are doing well today. It looks like our team has already fixed this for your over the support ticket you’ve raised. If you are still facing the issue, kindly let us know and we’d be glad to help. Have a good day! 

    Cheers, Keer, Freshworks Community Team
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