Once we try to give answer to customer about issue or because ticket is solved, it appears that applicant do not receive any E-mail written and sent from freshdesk app. The problem might due to improper setting ?!? De facto we had checked all of them without finding anything apparently wrong. Currently we are using the sprout version of Freshdesk. Any idea, please.
Best answer by Keer
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+12
Hello
Can you check once and confirm? Looking forward to hearing from you!
Good Morning
Today, it appears to be working as well as expecting. Thank you for solving this problem.
+12
Good Morning
Today, it appears to be working as well as expecting. Thank you for solving this problem.
That’s great to hear,
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