We are trying to setup a custom field to show on ticket creation ONLY after hours. This field would be used to signify that the user is requesting escalation / immediate help after hours for our on call team to handle vs being able to wait until the next day. We don’t want to this field to show DURING business hours, and that’s what we’re struggling to achieve. Using Business Rules for Forms seems like the way to go, but there’s no Condition criteria for time of day. Any ideas?
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Following this as we have a similar scenario we would like to do this with. We would like a secondary phone number field visible for after-hours/weekend contact field for the requester to enter their direct contact number (part-time employees) to troubleshoot with.
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