Hello @katnav,

If you are referring to code snippets used for portal customization in Freshdesk, you can edit such snippets under Admin > Portals > Customize portal section. If this is not the case, kindly elaborate more on your usecase and requirements to help you accordingly.

Cheers,

Freshworks Community Team

Hi Ramya,

Sorry, I meant the value for the placeholders. I would like to update the content that a placeholder displays and also create a new placeholder, if possible.

Thanks for the clarification, Katherine. 

Unfortunately, we do not have the option to create new dynamic placeholders as such but you can definitely make use of the placeholders Freshdesk offers for your requirements. Article to get detailed insights on the same.

Feel free to drop a note here for any further questions! 

Thank you,

Freshworks Community Team