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Hello everyone, 

 

I’have a little question about the tickets list.  Members of my team want to make quick modification in ticket list with a costum field. 

 

Here is an exemple in attachament 

 

 

Little exemple to understand what i want 

 

  1. Costumer create a ticket for a request. 
  2. This ticket appears in the ticketlist
  3. We want to apply one of the option of this custom field (drop down menu with 8 options) directly in the ticket list.

 

Can you tell my if is it possible or if any application can do this job ? 

 

Once again, apologise for my bad english, i really do my best !

 

Romain

 

 

Hi @Rom5000 

Greetings from Freshdesk community!

Yes, it is possible to add custom fields in ticket list view from Growth plan onwards. You would have to click on the edit icon next to the Table Headers-

 

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Here is an article for your reference-

https://support.freshdesk.com/en/support/solutions/articles/230247-customized-table-view

Alternately, you can also apply the filter in the ticket list view. All custom drop downs will be available as filters.

Feel free to drop a note here incase of further assistance :)

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