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Is there any way we can get report on 90 percentile of first response time and turn around time?

  • Jul 12, 2021 10:14 AM UTC
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Raunak
Apprentice

There’s no where Average value of report time is helpful… You should provide a report where we can check the first response time or next response time being at 50 percentile, 70 percentile, 90 percentile… 

 

A suggestion - Make reports available to us that can get us data of 90 percentile of first response time and turn around time?

Best answer by hemanth.ramya

Hello Raunak,

 

At the moment, we do not show first/next response time metrics as percentage under Analytics reports. Can you please elaborate more on your business requirements with using this feature? It would be great if you can detail your usecase with relevant screenshots as well. :)

 

Thank you,

Freshdesk Community Team

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    hemanth.ramya
    Contributor
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    • hemanth.ramya
    • Contributor
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    • Jul 14, 2021 12:35 PM UTC

    Hello Raunak,

     

    At the moment, we do not show first/next response time metrics as percentage under Analytics reports. Can you please elaborate more on your business requirements with using this feature? It would be great if you can detail your usecase with relevant screenshots as well. :)

     

    Thank you,

    Freshdesk Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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