Keyboard shortcuts stoped working

Hi ​@Chaiko ,

Thank you for bringing this up. 

The issue with keyboard shortcuts not consistently working might be related to browser-specific behavior, caching, or an update in the system. To address this, please follow these steps:
1. Clear Cache and Cookies: Clear your browser's cache and cookies as they can sometimes cause interference with system functionalities.
2. Try a Different Browser or Incognito Mode: Check if the issue persists by using a different browser or switching to your browser’s incognito or private mode. This can help rule out any issues caused by browser extensions or settings.
3. Check Keyboard Shortcut Settings: Ensure that the keyboard shortcuts feature is enabled. Navigate to Profile Settings > Preferences to confirm if the "Keyboard Shortcuts" toggle is turned on.
4. Log Out and Log Back In: After toggling the keyboard shortcuts on and off, log out of Freshdesk and log back in. This can reinitialize the system settings for your session.
5. Ensure No System-Level Shortcuts Conflict: Check if there are system-level or browser-level shortcut conflicts that may override Freshdesk shortcuts.

By following these steps, you should be able to identify or resolve the root cause of the issue. If the problem continues, documenting specific instances where the issue arises and sharing them with support@freshdesk.com may help diagnose the issue further.

Please do let me know if you require any help on this matter.